How to know my order status? What is its actual status?
Log on your account then access your Orders History.
An order can have four different status:
Open: Payment has not yet been received. We are waiting for it before
proceeding with your order. Please note that change of order status is
not real time. If you just paid now do not expect your order status to
change immediately;
Proceeding: We are waiting one or several items before shipping. It
is also possible Post office is not open at the time being (week-end or
public holiday). Order is not yet shipped;
Sent: Order has been shipped out and an e-mail sent to your address;